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What is the On-Campus Marketing Program?
This program allows students, faculy and staff to promote the TextbookWheel.com website around campus and earn rererral money. Please visit this page for more information.
How do I get paid?
When checking out, you choose to get paid via PayPal or by Check. If you choose to be paid via PayPal be sure and enter your PayPal e-mail address. We will process your payment with 24-48 hours of receiving your book.
What is your mailing address?
Send written inquiries or correspondence to:
TextbookWheel
PO BOX 241371
LITTLE ROCK, AR 72223
PLEASE NOTE: For shipping address information refer to your order confirmation.
Is there a limit to the number of books you buy?
Maybe. If you have more than 5 copies of a title you must e-mail us first at info@textbookwheel.com for approval. We may be able to buy larger quantites but have to research it first. You may not receive payments for any books you ship to us that exceed the pre-approved amount.
Is there a time limit on shipping the book(s)?
Yes. To insure you get the amount quoted you must get the book(s) in the mail within 48 hours of your confirmation. Simply pack the book(s) securely, affix the prepaid postage label we provide and ship it to us. If you don't make it to the post office within 48 hours you can create a new order for that book.
Who pays for shipping?
If you have a coupon code, we do! In the case you use your own shipping method, we will reimburse for the equivalent of Media Mail shipping only. Please note, coupon codes may be subject to a minimum order to receive free shipping. If you don't have a coupon code, or your order is under the amount required for your coupon code, you will be responsible for incurring shipping charges. If you want to use Insurance, Delivery Confirmation or other postal services with your shipment, you cannot use our prepaid label and must pay for those additional services yourself.
What books do you purchase?
Textbooks
Lab Manuals - no writing or missing pages
Study Guides - no writing or missing pages
Student Solutions Manuals
Working Papers - no writing or missing pages
Annotated Instructors Editions - purchased at a percentage of quoted price
Instructor's Editions - purchased at a percentage of quoted price
Free/Complimentary Copies - purchased at a percentage of quoted price
Fiction / Non-fiction
Are there books you do not purchase?
Books with:
Water damage or bad stains or bad odors
Missing pages, torn pages, missing covers
Missing or obscured text
Excessive writing or highlighting
Mold or mildew
Used access codes/ pass codes that are required
Custom editions
Preliminary editions
Test papers / Test Banks
Partial sets (i.e. one volume when it is two volume set)
Damaged books that would prevent normal use
Do you buy Instructor Editions?
Yes we do. However, to insure you receive the correct payment, be sure and enter the instructor edition ISBN and not the student ISBN. The Instructor Edition ISBN should be on the back of the book and labeled as such.
Do you buy International Editions?
If you send an International Edition instead of the U.S. edition we will evaluate the value of it upon receipt and inform you of the payment, if any, you will receive for it. If we determine the book to have no value it will not be returned to you.
What about CD-ROM's and other Supplements that came with the book?
If your book indicates that it comes with a CD-ROM, DVD, cassette, workbook, or some other supplement, do your best to insure those supplements ship with the book. If you do not have the supplement(s) your quoted price could be up to 30% less. We cannot return any books to you. If you have any concerns about this prior to shipping, e-mail us at info@textbookwheel.com.
Does condition matter?
Yes it does. A book must be in good or better condition. This means no water damage, no missing or torn pages, no loose bindings and the cover intact. The book can contain some writing or highlighting, but if excessive that could effect the price paid. If a book is received in a condition deemed unacceptable, the price will be adjusted accordingly and in some cases no payment will be made at all. We cannot return any books to you.
What about calculator condition?
The calculator must be supplied with the cover, no scratches on the screen and in good working condition. If a calculator is received in a condition deemed unacceptable, the price will be adjusted accordingly and in some cases no payment will be made at all. We cannot return calculators to you.
How long does shipping take?
The prepaid label is for Media Mail and can take up to 3 weeks to arrive at our facility. It all depends on how far it has to travel. We are not responsible for lost or damaged items. If you want to expedite the shipping at your own expense feel free to do so. However, you cannot use the prepaid label and must still ship via U.S. Postal Service (FedEx and UPS do not ship to po boxes.
Is my shipment insured and can I track the progress?
Our prepaid shipping label is for the shipping only and does not include any Insurance or Tracking. If you want to add Insurance, Delivery Confirmation or other postal services with your shipment you can do that and pay for it yourself. From our experience, there are some postal employees who do not allow our customers to add those services to our prepaid shipping label because they say it is not allowed. According to the USPS website you should be allowed to add them. Here is the website link where you can find the rules: http://pe.usps.gov/text/dmm300/507.htm#wp1048775
Section 11.4 states:
11.4 Additional Standards for Permit Holder's Customer
11.4.1 Customer Options
If the permit holder has not indicated the extra services listed in 11.3.1 through 11.3.6 a customer may request the extra services listed in 11.3.1 through 11.3.6 at their own expense.
What if my book is NOT FOUND?
If you search for a book and receive the NOT FOUND message but feel certain you have a good book, send us an e-mail with the ISBN, Author, Title and Edition of the book and we will give you a quote.
Do you price match?
Yes! You can send us an e-mail with the website that is paying more and we will let you know if we can beat their price.
What if you reject my book due to damage or otherwise?
You are shipping your books at your own risk. Rejected books cannot be returned.
What happens if my shipment never arrives?
We can only pay for shipments that arrive. Any shipment that is lost or damaged in transit is not our responsibility and we cannot pay you in those instances. If you are concerned about the possibility of a shipment getting damaged or lost you can add insurance to your shipment, you must pay for the insurance yourself.
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